At Raymond Shop, customer satisfaction is our top priority. We stand behind the quality of our products and are committed to ensuring a smooth and transparent return and refund process. Please review our policy below to understand your rights and responsibilities regarding returns, refunds, and exchanges.

Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. You must initiate the return within 14 days of delivery. Items that show signs of installation, damage, or alteration are not eligible for return.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of receiving your order. Include your order number and photos of the damaged or defective item. We will evaluate the issue and offer a replacement, store credit, or full refund depending on the circumstances.

Non-Returnable Items

Certain items may not be eligible for return, including custom-made or special-order products, clearance items, or items marked as final sale. If you are unsure about the return eligibility of a specific product, please contact our support team before placing your order.

Return Process

To initiate a return, contact our customer service team at support@raymondshop.site. Once your return is approved, you will receive detailed instructions on how and where to send the item. Return shipping costs are the responsibility of the customer unless the item was received in a damaged or defective condition.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 7 business days. Please note that shipping charges are non-refundable.

Late or Missing Refunds

If you have not received a refund after the expected processing period, please first check your bank or credit card account. Then contact your payment provider, as there may be a delay in processing. If you have completed these steps and still have not received your refund, contact us at support@raymondshop.site for assistance.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped. Once an order has been shipped, it can no longer be cancelled and must go through the standard return process.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@raymondshop.site with your order details and photo evidence of the issue.

Shipping Costs

Customers are responsible for paying return shipping costs unless the product was incorrect, defective, or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for return shipments.

Contact Us

For any questions or concerns regarding our Return & Refund Policy, please contact:

Address: 854 S Hankin Rd, Bartow, FL 33830, USA
Email: support@raymondshop.site
Phone: +1 850 691 5072