At Raymond Shop, we stand behind the quality, craftsmanship, and durability of our shower enclosures. This Warranty Policy outlines the terms and conditions under which warranties are provided for products purchased directly through our online store.

1. Warranty Coverage

We offer a 1-year limited warranty on most of our shower enclosures unless otherwise specified on the product page. This warranty covers manufacturing defects and structural faults or material issues under normal, residential use. Please refer to individual product listings for any product-specific warranty terms or extended coverage details.

2. Warranty Period

The warranty is valid for 12 months from the original date of purchase. Proof of purchase is required to initiate any warranty service.

3. How to File a Warranty Claim

If you believe your product qualifies for warranty service, please follow the steps below:

Contact us by emailing support@raymondshop.site
Include your order number, product name, a clear description of the issue, and photos or videos (if applicable)
If your claim meets our warranty criteria, we will provide return, replacement, or repair instructions

4. Warranty Exclusions

This warranty does not cover damage caused by misuse, mishandling, improper installation, or neglect. It also excludes normal wear and tear from regular use, cosmetic imperfections that do not affect functionality (such as minor surface marks), unauthorized modifications or repairs, and products purchased from unauthorized resellers or third-party platforms.

5. Limitation of Liability

Raymond Shop’s liability is limited solely to the repair or replacement of the defective product. We are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

6. Additional Notes

Customers are responsible for return shipping costs unless the item was defective upon arrival
All replacements are subject to product availability
Warranty claims are generally reviewed and processed within 5 to 10 business days after receiving the returned item

7. Contact Information

For all warranty-related inquiries or support, please contact:

Raymond Shop – Online Shower Enclosure Store
📍 854 S Hankin Rd, Bartow, FL 33830, USA
📧 support@raymondshop.site
📞 +1 850 691 5072